Pidge vs Tidio

The short version

Side by side

What it costs

Tidio counts "billable conversations". A chat, ticket or social message counts once someone on your team replies to it or starts it, however many messages follow. Unanswered messages don't count, and neither do replies from Lyro or Flows. Pidge counts websites and doesn't count chats at all. With one website, paying monthly:

• Up to 50 answered chats, one or two people: both are free. Both show their own branding in the widget.
• Up to 100 answered chats: Tidio Starter, $29. Pidge is free with two people replying, or $10 with more.
• Around 400 answered chats: Tidio Growth at the 400 tier, $89. Pidge, $10 at most.
• 2,000 answered chats: Tidio Growth at the top tier, $349. Pidge, $10 at most.
• Eleven or more people answering: on Tidio that's Plus, from $300 a month plus usage. Pidge, $10.

Tidio's AI and automation are priced on top of the plan. Lyro starts at $39 a month for 50 AI conversations, and 1,000 cost $700. Flows start at $29 a month for 2,000 visitors reached. Pidge doesn't sell either, so if Lyro is the reason you're looking at Tidio, compare it with an AI tool, not with Pidge.

If you'd pay to remove the badge: on Tidio that's Growth plus a $20 add-on, so $79 a month. Pidge is $10 but still shows a small "Chat by Pidge" link, so it doesn't solve that yet.

Where Tidio is better

Tidio has been around for years and covers much more than website chat. Things it has that we don't:

• Lyro, an AI agent that answers from your FAQ, your website and uploaded content. Tidio says it resolves 75% of conversations on average.
• Flows: automated messages with templates for sales and FAQs and a visual builder.
• A Shopify app that shows order history, cancels orders and recommends products from the chat. There's a WordPress plugin too.
• Messenger, Instagram, WhatsApp and email in the same inbox, plus ticketing, on every plan.
• Ready-made integrations with Google Analytics, HubSpot, Salesforce, Pipedrive and others.
• Live video calls through the widget, on every plan.
• Mobile and desktop apps.

Where Pidge is different

A busy month doesn't cost more

On Tidio, a sale or a launch that brings in more chats can push you into a higher tier, and when the quota runs out you can't answer new messages until you upgrade. Pidge has no chat limit on either plan. One website with two people replying is free. After that, $10 per website per month covers everyone on your team.

Each site keeps its own widget

Tidio's self-serve plans put the same widget on every site you add it to, with the same colours, hours and offline messages. In Pidge, each website has its own widget, colours and domains, and your team answers all of them from one list.

The API isn't a sales call away

Tidio's REST API and webhooks come with Plus, from $300 a month. In Pidge, API keys, webhooks and the secret for signed emails are on the inbox's Developers page. Both work on the free plan, and the API docs list every endpoint with examples.

Ad blockers don't hide it

AdGuard's widget filter blocks code.tidio.co, where Tidio's widget loads from, so visitors using it don't see a Tidio chat. Pidge loads from a subdomain of your own site, like chat.yoursite.com. We run every request it makes through 14 filter lists from uBlock Origin, AdGuard, EasyList, Brave and Peter Lowe, and none of them block it. To be fair to Tidio, the same AdGuard list blocks many other chat widgets too.

Small things we care about

• The script on every page is 4.8 KB. The rest of the chat loads when someone opens it.
• You see what a visitor is typing before they hit send, on both plans.
• Translation works both ways on the paid plan: they read your reply in their language, you read theirs in yours.
• If a visitor leaves before you answer, your reply goes to them by email, and they can answer from their inbox.
• A banned visitor stops seeing the chat on all your sites, without being told.

Moving from Tidio

You remove Tidio and add Pidge's snippet. Where that happens depends on your site:

• WordPress: deactivate the Tidio plugin, then follow the WordPress guide.
• Shopify: remove the Tidio app, then paste the snippet into theme.liquid as the Shopify guide shows.
• Wix: delete Tidio's code under Custom Code and add Pidge's there. See the Wix guide.
• Anything else: replace the code.tidio.co script tag with Pidge's. The install guides cover Squarespace, Webflow, Ghost, Framer, Next.js and plain HTML.

Pidge doesn't understand Tidio's widget code, so if your site tells Tidio who's logged in, that needs a line of Pidge code instead:

// Tidio
document.tidioIdentify = { name: "Ada", email: "ada@example.com" };

// Pidge
$pidge.push(["set", "user:nickname", ["Ada"]]);
$pidge.push(["set", "user:email", ["ada@example.com"]]);

Your chat history stays in Tidio. Pidge can't import it.

Sources

• Plans, monthly and yearly prices, conversation tiers, Lyro and Flows prices, the branding add-on, the feature table, the 10-seat limit and one widget across several sites: tidio.com/pricing, checked 2 November 2026. These are the US-dollar prices Tidio shows outside Latin America.
• What happens at the conversation limit, and when it resets: The monthly conversations limit, checked 2 November 2026.
• OpenAPI, webhooks and the widget SDK by plan: Developer resources in Tidio and Tidio webhooks: getting started, checked 2 November 2026.
• Identifying visitors with document.tidioIdentify: Visitor Identification, checked 2 November 2026.
• Where data is stored: Privacy Policy and GDPR Compliance, checked 2 November 2026.
• AdGuard's widget filter, with the code.tidio.co rule: filters.adtidy.org/extension/ublock/filters/22.txt, checked 2 November 2026

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