Refund policy

Last updated 19 October 2026

If Pidge isn't right for you, you shouldn't have to pay for it. Here's how getting your money back works.

14 days, no questions

Ask within 14 days of any payment, the first one or a renewal, monthly or yearly, and you get that payment back in full. You don't need to give a reason.

How to ask

Write to us in the chat on this site, or at hello@pidge.chat from the email on your account. You can also ask Paddle, who handle our payments, directly at paddle.net. The money goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

After 14 days

You can cancel at any time and you won't be charged again, but the period you've already paid for isn't refunded. Your plan keeps working until it ends, and then the workspace moves to the free plan.

Removing a website

When you remove a website from your workspace, the unused part of the period for that website is credited straight away and taken off your next payment.

Who processes refunds

Paddle sends the refund, since they process our payments. It includes the VAT or sales tax you paid.